What is counterfeit and or fake product?
To counterfeit means to illegally imitate an item or good. Likewise, fake products are illegally manufactured, often of poorer quality, and presented to the public under the label of the genuine brand. Counterfeit and fake products are often manufactured with the intent to take advantage of the superior value of the imitated product or brand. In our case, customers might encounter goods that visibly appear to be authentic Q7PARIS products but lack the superior quality, research and development time invested in all of our products.
What Q7PARIS does to fight counterfeiting and fakes?
Q7PARIS Cosmetics and beauty products takes great pride in making beauty and skin care products that are to the highest of standards. Because of this, we vigorously fight counterfeiting operations and the individuals responsible for the production, distribution and sale of the counterfeit goods. We work with local, regional, national law enforcement and UK and foreign customs officials to prevent the illegal sale and distribution of counterfeit goods. Internationally we take legal action and pursue criminal prosecutions and take down websites and online auctions which sell counterfeit products.
Where to find genuine Q7PARIS products?
Q7PARIS Cosmetics and beauty products does not offer its products through individuals, street vendors, flea markets, internet auctions, independent boutiques or unauthorised retailers. Q7PARIS does not sell its products at wholesale over the internet
To be certain that you are purchasing authentic Q7PARIS products, only buy directly from our online shop at www.q7paris.com or contact us for a list of our authorised Distributors near your location. Alternatively, you can e-mail us with your location at firstname.lastname@example.org and we would direct you to a distributor near you.
How to identify genuine Q7PARIS products.
In addition to the above, we offer a free, practical easy-to-use but technically advanced method of helping our customers identify the genuine Q7PARIS products:
Authentication with the anti-counterfeit scratch panel
The genuine Q7PARIS products are as seen in the images on our website at www.q7paris.com.
All genuine Q7Paris products have the silver anti-counterfeit scratch panel attached to them. However, you still need to, (and we advise you do), use the anti-counterfeit scratch panel to authenticate the product. It’s not enough that the scratch panel is simply on the product as counterfeiters may put fake panels on their fake products too. So, the only way to be sure is to scratch the anti-counterfeit panel to reveal your PIN and send it in a free SMS to 38353 – Do not send your PIN to any other number. In the unlikely event that we ever change this number, we will announce the new number on this website www.q7paris.com and on our official social media pages which can be visited from the links on our website at www.q7paris.com.
You can also verify your PIN on our verification website by following this link (opens in a new window) or by downloading the ‘sproxil’ application for your smart phone.
Another way is to send your PIN to us via email at email@example.com for instant verification.
You can find out more on our FAQ page
To report counterfeits, please call +44 (0) 115 905 9235 and ask to speak with the Anti-Counterfeit team or email firstname.lastname@example.org.
The following information is helpful to us when trying to take action against a counterfeiter: – Location Name and Address -Type of Location (eBay, independent boutique, unauthorised retailer, etc.) -Product Being Sold -Details of any Trade Marks (the Q7PARIS logo or specific designs). Kindly provide as much information as possible when you contact us.
Counterfeit and fake products are bad for everyone and we hope that by doing our bits, together we will be able to win the war against fake and counterfeit products.