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FAQs

To put it Simple;
Q7PARIS = (In-depth Research & Development + Safe, effective Active ingredients)
——————————————————————————–
Affordable pricing

Now, that is a balanced equation!

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Q7Paris Proudly British made and owned

Thanks for choosing Q7Paris

We know you want to look your best. We are also aware that you want to achieve that look without having to break the bank. With these in mind, we are dedicated to providing you with high quality beauty products that doesn’t just help you achieve your beauty goal but help you do so with confidence and smile on your face; all at reasonable prices. It is our believe that since beauty is part of nature, it doesn’t have to be super-expensive.

Q7Paris products are simply: SAFE, EFFECTIVE and AFFORDABLE

Thanks for choosing Q7Paris

Q7PARIS is a quality and result driven skin care and beauty brand. We pride ourselves with Professionally led R&D to deliver products with higher levels of safe and effective active ingredients; fully tested on human skin with substantiated claims. Our products are made in Great Britain and are distributed internationally through a network of distributors and retailers including beauticians, skin-care experts etc. Due to their wonderful and safe results, our products are highly recommended by users around the world most of whom are long-term repeatcustomers.

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The Q7Paris brand is all about performance, efficacy, and achieving results all in a safe approach. Wherever we can obtain the results we need for our customers through using natural ingredients, we will always strive to do so. However, we do not use natural ingredients at the expense of product performance. We use many natural ingredients across our range of products. Some of our natural ingredients includes: Carrot Extract, Seaweed Extract, Papaya Extract, Natural Milk Extract, Honey, Green Tea Extract, Grapeseed Extract, Oat Flour, Borage Oil, Aloe Barbadensis Leaf Extract, Bearberry Extract, Licorice Extract, Turmeric etc. Our natural ingredients are used at a level that will ensure performance results, and in many cases this means using very expensive natural extracts at very high levels.

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No, Our products are professionally developed and tested in clinical trials on willing human participants.

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Please, note that the genuine Q7Paris products has the anti-counterfeit scratch panel which enables customers to confirm the authenticity of the products they have purchased (or are about to purchase – as we advise that customers should always confirm the authenticity of the product before actually purchasing it).

The scratch-panel will help you authenticate your product within seconds and it’s FREE to use. The following is how to use it:

  1. 1. Locate the anti-counterfeit scratch panel,
  2. Scratch the panel to reveal your unique PIN,
  3.  Send the PIN in a FREE SMS to 38353 (not to any other number) for instant confirmation.
    ◊ Note: that it is FREE and FAST to use and we recommend that Consumers do this before purchasing the product.

You can also do one of the following:

  • Call the anti-counterfeit scratch panel customer support line on 0803 901 2929 as shown on the anti-counterfeit-scratch panel for a fast over-the-phone verification.
  • Call the Q7Paris helpline on: 0700 Q7PARIS (0700 777 27 47)
  • Send us your PIN via: email (at q7@q7paris.com), one of our chat platforms e.g. Facebook, or call our 24hrs international customer service line on +44 (0) 1159 059 235 and we’ll verify it for you.
  • Verify online now at: www.Sproxil.com/verify
  • For another easy way to verify your products on the go, download the FREE “Sproxil” mobile app. Available on both Android and iOS

All Q7Paris products sold on www.q7paris.com are 100% genuine products. All the pictures on the website comply with the products. In order to meet regulatory requirement, we may make some packaging changes. You may see a slight variation between the picture and the product, but this won’t be massively different. In case of doubt on the product bought outside the website www.q7paris.com, please either use the anti-counterfeit scratch panel to authenticate the product as described above or contact the customer service, send us a picture of the product, the batch number, and the shop where you bought it to q7@q7paris.com.

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Sorry to hear about this. There could be several reasons for delay in receiving authentication SMS. Some of these are:

  • There may be issues with the mobile network you are using.
  • The sort code may not be supported in your country. Please note that the short code: 38353 does not work in every country.

Possible Solutions:

  • Try sending your PIN from another mobile network.
  • Call the support line on the scratch panel for a fast over-the-phone verification.
  • Send us your PIN via email at q7@q7paris.com or call our 24hrs international customer service line on +44 (0) 1159 059 235 and we’ll verify it for you.
  • Follow this link www.sproxil.com verify to verify your PIN now.
  • Download the FREE “Sproxil” mobile app, now available on Android and iOS for instant on-the-go verification

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Yes, you should only apply a small amount around the eye area, taking care not to apply too close to the eye and avoiding the eyelid. Feel for the orbital rim of the eye and apply there.

Q7Paris Serums are packed with great ingredients designed to penetrate the skin in ways everyday lotions can’t. Among others, some of the benefits of Q7Paris serums include:

  • Help smoothen fine lines;
  • Increase skin firmness;
  • Help with ageing skin;
  • Boost skin lightness, and
  • Help correct skin discoloration.
  • Other benefits as stated on each serum.

To help you get the most out of your Q7Paris serum, here are 4 tips:

1. Use proper skin cleansing approach.
The active ingredients in the serums will stick to dirt and dead skin, so for maximum absorption be sure to wash your skin properly before applying. We recommend you use tepid water as hot water could make your skin perspire thereby inhibiting absorption. Cold water on the other hand, will close pores and as a result block the effectiveness of the serum.

2. Apply to Damp Skin.
Apply serum to damp skin after cleansing or mist skin with an alcoholfree toner for quick, deep absorption. We recommend the Q7Paris Micellar Cleansing water (insert link) for this purpose. Press serum into skin with an open palm instead of fingertips. This will help release active ingredients more quickly into the skin.

3. Don’t waste your serum.
Q7Paris Serums are super concentrated. Hence, we recommend you use just a few drops at a time.

4. Use with other Q7Paris range: lotions, soaps etc.
We recommend you use our serums along with other products in the Q7Paris range. Our products are designed to work in harmony with one another and using them together will ensure better results.

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Yes, It is important to exfoliate when using skin lightening/brightening products as this will enhance your lightening results. As people advance in age, the formation of new healthy cells slows down thereby giving the skin a dry, dull appearance. It is therefore important that the skin is given a regular exfoliation treatment in order to help remove dead skin cells. This will, in turn allow the active ingredients in skin lightening products to sink deeper into the skin and consequently be more effective. We recommend the Q7Paris exfoliating soaps such as the Carrot exfoliating soap, Luminaire 3-in-1 shower gel etc. You can see them (and more) here. Be careful not to over-exfoliate your skin as this can result in dry and irritated skin and inevitably, dark patches as a result of the inflammation that follows.

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Some does, others don’t! If you have purchased a variant of the Q7Paris product that doesn’t state that it contains sunscreen, we recommend that separate sunscreen be applied to the skin during the day to prevent dark spots from appearing and to maintain an even skin tone. In line with Dermatologists advise, no cosmetic or beauty product should ever be used in place of a good broad-spectrum sunscreen. By “Broad-spectrum” we mean the sunscreen that protects against both UVA and UVB sun damage. Wearing sunscreen is important to maintaining even and brighter skin tone.

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Yes, you do. Contrary to the popular misconception that people of colour do not need to wear sunscreen due to the higher presence of melanin in their skin, everybody (irrespective of skin colour) do need protection from UV rays especially when using skin lightening products. This is where sunscreens come in.

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The following are some of the major reasons the skin becomes darker during a lightening treatment: The first reason and probably the most important is using your lightening products during the day alone. When using lightening products in the morning it can make the skin very sensitive to sunlight, resulting in the skin becoming darker overtime. This is the main reason skin lightening products are recommended to be used twice a day (morning and night) except where otherwise directed. At night, the skin is less sensitive due to the absence of the sun thereby allowing the skin lightening products to be more effective. Q7Paris offers a separate Day and Night lightening lotions. Check them out here.

Not wearing sunscreen every morning is another big culprit. Using lightening products, especially during the day in hot climatic conditions makes the skin very sensitive to sunlight. Wearing sunscreen every morning will help ensure more dark spots do not occur thereby leaving your complexion more luminous.
Over-exfoliating the skin is another factor. Too much exfoliation can dry and irritate the skin; consequently, resulting in inflammation which often bring about darker skin tone. Exfoliate with care. Don’t over-do it!

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Q7Paris skin Lightening products are formulated to work on all skin types with diversity in ethnic background taken into consideration. Although results will vary by individual, most users see noticeable improvement results within 2-3 weeks.

Others with darker skin pigment may have to wait for 4-6 weeks. If no sign of improvement after 8-12 weeks, then you might want to seek a more specialised product. By “specialised product” we mean a prescription strength skin lightener).

Be realistic about how quick a safe product should work and beware of “super fast-acting” skin lightening products that contains steroids and dangerous chemicals as they could be damaging to your health. If unsure, consult your dermatologist.

Our products do not contain steroids or dangerous chemicals!

Thanks for choosing Q7Paris.

Yes. Try our Carrot Ultra Lightening Serum or the Renue Essence Anti-Dark Spot Serum. You can combine this with any of the lightening soaps plus lightening lotions. You might want to consider one of the Luminaire range or one of our specialized bundles. See the Special offers section.

A dedicated use of any of these products in accordance to the attached instructions should help give an effective result in fading acne scars and spots. You should notice improvement after a few weeks (as low as 7 days with some people) of twice-a-day everyday usage, dark marks will appear less noticeable, resulting in a lighter, more even skin tone. The result gets even better when the bundles are used.

Caution: Do not pick at pimples as this will often leave unattractive scarring and black skin.

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Apply a thin layer of the Q7Paris Serum on the discoloured area of your skin and gently massage in a circular motion. Apply twice daily for 4-8 weeks until desired result is achieved, then, continue use on trouble areas as required. Our Serums can be applied as a base underneath make-up. For even better results, use along with other Q7Paris products as part of your beauty regimen; Cleanse the face or body using Q7Paris Soap, apply the Serum to discoloured or required areas. Finish by moisturising the skin with your choice of the Q7Paris Body Lotions or cream.

Thanks for choosing Q7Paris.

Q7Paris Serums are packed with great ingredients designed to penetrate the skin in ways everyday lotions can’t. Among others, some of the benefits of Q7Paris serums include:

  • Help smoothen fine lines;
  • Increase skin firmness;
  • Help with ageing skin;
  • Boost skin lightness, and
  • Help correct skin discoloration.
  • Other benefits as stated on each serum.

To help you get the most out of your Q7Paris serum, here are 4 tips:

1. Use proper skin cleansing approach.
The active ingredients in the serums will stick to dirt and dead skin, so for maximum absorption be sure to wash your skin properly before applying. We recommend you use tepid water as hot water could make your skin perspire thereby inhibiting absorption. Cold water on the other hand, will close pores and as a result block the effectiveness of the serum.

2. Apply to Damp Skin.
Apply serum to damp skin after cleansing or mist skin with an alcoholfree toner for quick, deep absorption. We recommend the Q7Paris Micellar Cleansing water (insert link) for this purpose. Press serum into skin with an open palm instead of fingertips. This will help release active ingredients more quickly into the skin.

3. Don’t waste your serum.
Q7Paris Serums are super concentrated. Hence, we recommend you use just a few drops at a time.

4. Use with other Q7Paris range: lotions, soaps etc.
We recommend you use our serums along with other products in the Q7Paris range. Our products are designed to work in harmony with one another and using them together will ensure better results.

Thanks for choosing Q7Paris.

Thank you for your interest in becoming one of our distributors. We are always taking applications from potential distributors and we consider every application on an individual merit basis. Send your initial distributorship enquiry to: admin@q7paris.com and we’ll contact you as soon as possible to progress your application.

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As soon as your order is confirmed, we are processing it! Unfortunately, this means we will be unable to make any changes before the delivery. You’ll need to place another order or return any unwanted items in your order in accordance with the terms and conditions of our Returns and Cancellation Policy (insert link to policy).

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As each of our products are uniquely formulated, we do not recommend mixing our products as this will cause loss of effectiveness.

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Yes, you can, but only within the terms and conditions of our returns policy. Please read the policy to ensure you are returning the parcel to the correct address. You must also pay the direct costs of returning the goods.

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No, we don’t recommend using Q7Paris skin lightening or brightening products during pregnancy or nursing. If you still want to use them during pregnancy or while nursing, we strongly recommend consulting a doctor.

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No, we offer diverse products to ensure a complete beauty range. The Q7Paris product line-up also include hygiene products such as shower gels, soaps etc and general skin care products such as aromatherapy oils, essential oils, carrier oils etc. We also offer products for the adorable little ones under our Q7BABY line up for kids and teens.

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Q7Paris products are made under the Marta of: Safe, Effective and Affordable products. As such, our products comply with the current EU Cosmetics Regulation. The products purchased on our website do not contain hydroquinone, steroids or any other substance that the European Cosmetics directive does not allow. Although hydroquinone is still authorized in some other parts of the world, it is prohibited for use in cosmetic products within Europe.

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How soon you get your order will depend on the delivery option you choose at checkout. If you are collecting from a local store, your order can be ready in as little as 1 hour. You can also have a next working day delivery depending on the chosen carrier and the shipping country. An estimated time of delivery is displayed prior to confirming your order.

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Your order can be tracked by logging in to your customer account and looking in the orders section. You can also do this, by clicking on the link in the shipping notification email. You will be automatically redirected to the tracking page for your parcel.

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Please use the password reset link on the login page and follow the on screen instructions to reset your password and regain access.

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You will have received an estimated delivery date by email when you placed your order. If this estimated date hasn’t passed, then your order is still on its way. If the estimated date has passed, please use the tracking link for your parcel to see the location of your parcel. If you still have more questions, please contact us by filling the contact form on our website or email us at q7@q7paris.com clearly stating your order number.

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Once your returned parcel has been received or your refund approved, we usually process your refund within 2 to 3 working days. Afterwards and depending on your bank’s processing times, it can take a further 7 days for the payment to reflect in your bank account. Please, note that refunds can only be made to the original payment method and means.

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