Shipments and returns
Your order shipment.
We offer FREE STANDARD SHIPPING (2-3 working days) on all orders £50 or more (UK Only) or FREE NEXT WORKING DAY DELIVERY on orders £100 and above (UK Only).
Packages are generally dispatched within 1 working day after receipt of payment and are shipped via the selected shipping method and speed chosen at checkout. Please note that while non-tracked or standard delivery options might be cheaper, they often take much longer to deliver and as they are non-tracked, we will be unable to tell you the location of your item and we won’t replace any “lost-in-the-post” or non-delivered items. We therefore recommend that you always choose tracked delivery options for peace of mind and quicker delivery times. If you prefer or require special delivery arrangements, an additional cost may be applied, so please contact us to discuss this.
Whichever shipment choice you make, we will update your order status every step of the way to keep you informed. The order status can be viewed from your account page and you will also receive an e-mail notification about every progress we make with your order.
Shipping fees already include handling and packing fees (where applicable) as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. These charges are set by the delivery companies. Please, note that many orders on our online shop qualifies for free shipping. Where applicable, this will be advertised accordingly either on product page or at checkout.
We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Where necessary due to shipping/carrier restrictions, we may split your order into two different packages.
Boxes are amply sized, and your items are well-protected.
While we do our best to despatch your packages within 1 working day, the quoted delivery times are approximate and are solely dependent on and controlled by the delivery company’s network.
Flat shipping rates
We have teamed up with DHL to help deliver your packages safe and quick and at the same time, reduce your delivery costs by offering you flat and fixed shipping rates. Our DHL delivery rates are fixed as follows:
DHL Express Worldwide: Fixed for the first 2kg and then in 0.5kg increments thereafter – rounded up to the nearest 0.5kg. To put this in perspective, you will pay the same amount in shipping costs to have 4 x 500ml lotions delivered as you’d pay for 1 x 500ml lotion.
DHL Domestic Express: Fixed for the first 10kg and then in 0.5kg increments thereafter – rounded up to the nearest 0.5kg. To put this in perspective, you will pay the same amount in shipping costs to have 20 x 500ml lotions delivered as you’d pay for 1 x 500ml lotion.
DHL Economy Select: Fixed for the first 10kg and then in 1kg increments thereafter – rounded up to the nearest 1kg. To put this in perspective, you will pay the same amount in shipping costs to have 20 x 500ml lotions delivered as you’d pay for 1 x 500ml lotion.
So, why not buy more items and start saving!
“INTERNATIONAL ECONOMY” Delivery
International Economy is the affordable option for posting overseas and it is ideal for heavier orders when you’re not in a rush.
Please note that this service is not tracked an no compensation is included in case of non-delivery. As above, we will be unable to tell you the location of your item and we won’t replace any “lost-in-the-post” or non-delivered items.
If you choose the International Economy option, we aim (not guarantee) to deliver your order to:
Western Europe in up to 2 weeks
Eastern Europe in up to 5 weeks
North America in up to 8 weeks
South America, Africa and Asia in up to 10 weeks
Australia in up to 12 weeks
As a VAT registered UK company, VAT will be charged in accordance with the UK VAT law. We do NOT charge vat on items outside the scope of or exempt from vat neither do we charge vat on orders with delivery addresses that are outside the EU, even if the order originated from the EU.
Please note that, NO VAT WILL BE CHARGED on orders made from outside the EU (even if your Billing Address is within the EU), unless your delivery address for that particular order is within the EU.
Returns & Refund policy.
Our aim is that all our products reach you in perfect condition. If you’re disappointed in any way we would like to know, so please make sure you contact us if this is the case.
As long as your product is unopened, you can return your item within 7 days for a full refund less postage charges. Note, “Unopened” means products must be returned in their original postage package without damage or wear. If your product is opened but defective, you can return your item within 7 days. All sales after the 7-day period are FINAL.
Once we receive the item and subsequently determine that the item is indeed defective, we will issue a replacement or reimburse the cost of the item to their shopping account if the product is no longer available. If need be, you may request an online coupon towards your next order.
If the product is found not to be defective, or if the defect is a result of mishandling by the customer, the customer incurs the return shipping costs (for sending the item back to the customer) and is not eligible for any of the return options.
Please note, we will not exchange or give refunds on items that have been opened or used!
Customers are responsible for the return postage costs in all cases.
Returning an item.
If you would like to return an item(s) you have purchased from us, please contact us.
Please don’t send your item to us at this stage just yet, if you do, you risk the package getting lost as we may not be able to relate it to your account. If your return is denied and you have already sent back your item to us, you’ll have to pay for another postage cost for us to return it to you. Instead, please wait until you have contacted us.
Once you contacted us and we have responded (not before), please send the products you are returning along with the Return slip (if any) to the address below:
83 ASSOCIATES LTD
2ND FLOOR, GREENCOAT HOUSE
ST LEONARDS ROAD
EASTBOURNE, EAST SUSSEX
Only goods purchased on this online store can be returned using this means. If you have purchased our products from a store, it will have to be returned to that store.
All returned goods will be examined and approved by our team before refund is processed. Once approved, payment refunds will be made via the same means that was used in making the original purchase and your accounts will be updated accordingly. We aim to process every refund within 5 working days but this may be longer in some cases.
Please contact us.